Frequently Asked Questions (FAQ)

🚚 Shipping & Delivery

How long will my order take to arrive?

We process all orders within 1–2 business days (Monday to Friday, excluding bank holidays). Once dispatched, delivery takes 4–8 business days, for a total of 5–10 business days from the moment you place your order. Orders placed after 6:00 PM (GMT) are processed on the next business day.

Do you offer free delivery?

Yes. Delivery is free on all orders across the United Kingdom, with no minimum spend and no charges added at checkout or on arrival.

Where do you ship to?

We currently ship to addresses within the United Kingdom only. We're not able to deliver outside the UK at this time.

How can I track my order?

As soon as your order leaves us, we send a confirmation email containing your tracking number. You can follow your parcel at any time on our tracking page:

https://mkdboutique.com/apps/parcelpanel

There are two ways to track:

  • with your tracking number, sent by email when your order is dispatched
  • or with your order number together with the email address or phone number used at checkout

If you haven't received your tracking email within 2 business days of ordering, check your spam folder and then email us at info@mkdboutique.com — we'll look into it.

↩ī¸ Returns & Refunds

What is your returns policy?

We offer a 30-Day Returns & Exchanges. If you're not completely happy, contact us within 30 days of delivery and we'll arrange a return or an exchange. Items must be unworn and returned in their original condition and packaging. There is no restocking fee.

How do I start a return?

Email info@mkdboutique.com with your order number and the reason for the return. We'll reply with the return address and step-by-step instructions. Return postage is paid by the customer, unless the item arrived faulty, damaged or incorrect — in which case we cover it.

🛒 Orders & Payment

What payment methods do you accept?

We accept Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay and Shop Pay. Payments are processed securely by Shopify Payments. See our Payment Policy for details

What currency are your prices in?

All prices are shown and charged in British pounds (GBP).

Is it safe to pay on your website?

Yes. Our website uses SSL encryption and payments are processed by Shopify Payments, which is PCI DSS compliant. We never have access to your full card number.

Will I receive an order confirmation?

Yes. You'll receive a confirmation email after placing your order, and a second email with your tracking number once it has been dispatched.