Return & Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at info@mkdboutique.com.
If your return is accepted, we'll reply with our return address and step-by-step instructions on how to send your package back by mail.

Return postage is paid by the customer, unless the item arrived faulty, damaged or incorrect, in which case we cover the return cost. We do not charge a restocking fee. Please do not send items back before your return has been accepted. Parcels sent without first requesting a return cannot be processed. 
You can always contact us for any return question at info@mkdboutique.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.

Exchanges

If you would like a different size, colour or item, contact us at info@mkdboutique.com within 30 days of receiving your order to request an exchange. Once your exchange is accepted, we'll reply with our return address and instructions. Please send the original item back by mail, unworn and in its original packaging with tags. Once we receive and inspect it, we'll send your replacement, subject to availability, free of charge within the UK. Return postage is paid by the customer, unless the item arrived faulty, damaged or incorrect. If the item you want is unavailable, we'll refund you instead

United Kingdom 14 day cooling off period

Notwithstanding the above, if you are a consumer in the United Kingdom, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel or return your order within 14 days of receiving your item, for any reason and without a justification. You then have a further 14 days to send the goods back to us. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at info@mkdboutique.com.

Contact Information

Store name: MKD Boutique
Company name: YNS ECOM LIMITED
Company Address: 2301, 23/F, Bayfield Building, 99 Hennessy Road, Wan Chai, Hong Kong
Warehouse Address: 10 Thornbury Road, Plymouth PL6 7PP, United Kingdom
Company number: 79829564
Phone: +44 7473949688
Email: info@mkdboutique.com
Monday to Friday | 09:00 – 17:00 (GMT)
Weekends | 11:00 – 16:00 (GMT)
We aim to respond to your inquiries within 24 hours.